Customer Testimonials
The dealership was cleaned and some of the staff were friendly. There's to many confusion on getting someone financed. Hidden fees were outrageous. The financial guy didn't get care about getting the sales and making there commission.
They were very attentative and walked me through ecery process.They matched me with a car that matched my personality.
He was the man He was a bad xxx mother xxxxer And I really liked him
My tires were rotated and 3 days later one was completely flat. Took it to the tire shop and they could not find any puncture in the tire. I called there to report this and was brushed off
I.call the morning got in the afternoon and taken care of. I'm please with everything.
Was good , time waiting little long Was good , time waiting little long - people polite and professional- need to implement car wash again
My salesman Fransisco(J) Sanchez who I have been a customer with for about 10yrs+, the Service team & Processing Dept are the best.
Francisco is amazing!!! Very professional, patient and knows what he’s doing! We have done business with him for the least 10 years
Paul was a great salesperson. He was diligent at working to find a car and deal that met my needs. He had to leave before everything was final.. He turnen the Job over to Junior Charles who was also great.
No appointment, no problem. Car serviced timely and provided overview of car status along the way
They were very helpful with me getting the car, but I'm still waiting for them to pay off my 2004 Honda Accord.
This guys have different sales power , I came for used car and he make me a deal , I got new car , unbelievable. I am so happy.
Great service. Oscar was very good. It was done before expected. I will recommend it to my friends
Customer service 100/100 nice people great team Michael Joseph the sale manager they are amazing
Najeeb was a great salesperson to deal with he made sure we felt comfortable with our purchase he was not pushy or tried to rush us in anyway he was very attentive to our need and you can tell he really wants to help you out and not just get a commission
Muy Amables y Prestan un buen servicio a los clientes y Dan una buena informacion
Fantastic service and assistance Klaus Cobb is what makes me a return customer. The best
The service associate, Jarrett, communicated well and said he found us the best deal for the mileage service package.
I feel when it was under the old dealership, it was being run properly. Now that’s under new management, the waiting area first off is terrible. They have sports blasting in there (only pertaining to the men, not going for men and women) where it’s hard to make a phone call . The seating arrangement is terrible and very uncomfortable if you have to sit there for 5 hours. The chairs that were there before at least were somewhat comfy but it looks run down and is uncomfortable. The vending machine is terrible all unhealthy food and the drinks are ...
CJay is wonderful. He made sure everything I asked about was checked. And contacted me with costs before any work was done.
Had to wait and spend much too much time to close a deal. Over 6 hours at dealership.
Above and beyond services The service I received from Laurence and Joseph was exceptional and above and beyond my expectations. Al Hendrickson had me experience the manifestation of Almighty God Miracles,favor and promises come a live in my life. I pray God's favor and grace upon be these young men life as they patiently navigate through this process with me. And allow the desire of God to be fulfilled in my life. Love these God sent vessels (Laurence and Joseph, other names I forgot and also all who work behind the scene )
The person who helped me gave (Oscar Vizcarra) me good service, recommending the services my car needed! Good job👍
Waiting room needs some love... Ripped seats, no food, but plenty of coffee. Price is why I come back
Jarrett is such a gentleman — we only schedule with him. During a recent visit, I noticed the tire pressure was inconsistent across the tires. When I asked for it to be evened out, one technician said it didn’t matter, and another asked me what pressure I wanted. I may not be a professional mechanic — I’m just an IT Administrator — but I’ve been driving for years and I know that maintaining equal tire pressure across all tires, especially within the same axle, is essential. It ensures even wear, better handling and braking, and improved fuel efficiency. Uneven tire ...
Always get a good service Clean service i can't complain Everything goes very well
Excellent customer service and above all the honesty with which they sell thanks for whole
I purchased a vehicle from there, something was off. I didn’t like the vehicle. So on the 3rd day I reached out to the finance manager and let him know. Can I return the vehicle because I don’t like it. He said no I can’t return it. So I start going research. I called my bank and was informed by them that the deal is still pending and I can still cancel the deal. So I then reach out to the general manager who said yes I can return the car as long as I didn’t ...
Klaus is always the best. Updates on timing, work needing to be done, follow up for next service appt.
Very informative. Oscar explained everything. Was on time for a appointment Will definitely return for my next visit
It was a great experience. I loved it! I felt pretty good from start to finish
Luther was a great help He was a kickass guy and he deserved a raise
It was a great experience, everything goes so smooth and easy, everybody very professional, thanks.
This dealership was very good. Excellent customer service. Everything was done in a professional manner.
Excellent customer service and fast service very friendly and kind Always a pleasure going here for service
Salesperson Junior was very nice and attentive to our needs, from start to finish. Knowledgeable and experienced about his job.
I had an oil change done and the mechanic neglected to put the oil cap back on. Oil splattered all over my engine.
Henry delgado , excelente persona y servicio, muy agradecido , y llevo mi carro hace diez anos.
Paul was a good sales person. It was so helpful.Understand then. And I thank you so much. And I would recommend anyone to go there. And everyone was so courteous, so nice to us too. Thank you paul
Excellent service. I was attended on time, the facilities were clean. I received a very professional service.
I don’t really have an opinion, they gave me a free oil change so thank you
I’m back after 10 years to service my car and I notice improvement on the service service manager I think his name is Manny really nice and care about the customer satisfaction hoping everything gets better
Service Department is great and also will say service Rep Chris I fantastic always enjoy dealing with him
I am extremely satisfied with everyone at this place. I made the best purchase ever, and I am very happy with my vehicle.
KLAUS IS THE BEST GOES ABOVE AND BEYOND HE KEEPS ME IN THE LOOP I NEVER HAVE ANY ISSUES 🙂
Excellent service and service associate. They keep you well informed, and the automotive technicians are well-trained and, for the most part, very experienced.
Staff is friendly. Appointments are easily scheduled. After an almost $800 service charge, I was not happy that an additional 3% would be tacked onto my bill if I put it on a credit card; not very convenient for paying!
Excelente atención, muy eficiente y profesional, la persona que me atendió muy amable y dispuesta ayudar
Oscar was great! Friendly and very helpful. Turn around time was fantastic and work completed by technicians was professional.
Carmine ARMANO provide fast, friendly and efficient customer service for my car maintenance appointment. It was great having that human interaction to service my car maintenance needs.
Had a good experience, take the care there every time for an oil change prn
I was under a time deadline since my previous lease was up and Francisco was extremely accommodating in showing what my options were, especially given the limited inventory all dealerships are facing these days.
They used to clean vehicles somewhat now nothing and broke radio knob tried to sell me a tire alignment that I obviously don’t need.
Klaus Cobb explained all my car's issues in details. He is very professional and gave us great help!
Todo muy bien, la representante Albany es muy eficiente. En mi caso mi vehi ulo vino sin alfombra
Car Service was great, service representative was very helpful and explained what was needed in my car, very helpful and great customer service.
They gave me the opportunity to get a new car and I love it. I also appreciate how Luther did everything he could to make sure I got my car. Thanks again 👍
CJay was very helpful and explained everything to me. He also kept me upto date with my car while I was waiting.
Great job on the engine replace a lot of professionalism from the team Hendrickson Toyota.
Mr.Elder always takes good care of me and he makes sure my truck is 100% before I leave. I’m grateful for that good customer service.
Fair deal and nice people, no pressure and the sales guy knows what he’s talking about. Dylan knew all about the Toyota we were buying in the auto competitors we were looking at.
The only reason I come back to this location is because of Klaus. He is always polite and helpful even when things are chaotic. The reason for the two stars is because of the people that work on your car. They don't seem to be educated in the art of care and respect. Almost every time I bring my car in they damage something and then try to deny it, so I gave up. This time they scratched the silver trim around the front console and changed my settings on different things. I have had the lights on "...
Sara and Horatio were excellent - professional, knowledgeable and good sales people. I came in looking at a vehicle and left with it.
AL Hendrickson Toyota is number one in Florida no fake car miles or over priced cars
Ana was Amaizing, she was exceptionally good, I don't have words to express how she treat you and explain all the process.... She went Above and Beyond the expectations!
Very quick service and and managed correctly. My service advisor provided a trouble free experience.
Excellent! Marianela Rodríguez was very helpful and kind. Since the very first moment, she made my purchase a quick and good experience.
Overall experience was smooth and quick, which is ideal. Dexter and Chuck helped make things happen
Didn’t have an appointment but service was fast. Really good customer from Henry. Satisfied from service and quick service.
The services was excellent. everything went smoothly and as promised. My advisor was great, very pleased with the entire experience.
Buena atencion- logran sus objetivos- un buen equipo- dan confianza a los clientes además de expectativas.
My service agent Macwood was courteous, kind, trust worthy and efficient. Details by mechanic made it less stressfull for me to make my decision. The team was great!!! I usually go to Lipton never again. Thanks for great service!!!
Excellent service & attention to detail by very experienced staff really made my purchase memorable will refer to others
I had a wonderful service advisor Chelsea. I love the way she explained everything to me and how approachable she was.Purchasing a used car from here is not a great idea however, if you purchase a new car you should be fine. The used cars are not properly accessed and fixed.
Klaus is wonderful giving personal attention not only to the maintenance of the car but to customer service.
Excellent customer service and quality work. I've been coming to Klaus for years and trust his knowledgeable input. Keeping my family safe is a top priority...I won't bring my family cars (5 Toyotas) anywhere else
Appointment went smoothly, I am satisfied with the service, Klaus Cobb is very honest, I would recommend him to anyone who need service. Thank you .
Friendly salesperson, but when you get to the finance department, he adds insurance that I had already told him you don't need, and when you're signing, he doesn't let you see the details of what you're signing.
We purchased our vehicle online. When we came into the dealership to sign and finalize our purchase, there weren’t any surprises. The whole team who helped us through the purchasing process was very responsive to our questions, friendly and helpful.
They are wonderful and care about their customers! I definitely recommend this dealer for everything!
Great job Jarrett Elder service and knowledge of service needed. He was very knowledgeable and helpful efficient. He’s extraordinarily good.
I bought all three of our cars at Al Hendrickson Toyota since 2014. I live in Davie and bypass other dealerships just to bring all the cars for service with Klaus Cobb. He is the best. He is the most honest and with the fairest pricing. No wonder he is a trainer for others. He is a gentleman in every sense of the word. He epitomizes what customer service is all about. I don’t usually use superlatives but Klaus has earned them all and has my complete trust. Highest marks. Job always well done.
Great experience! I had the pleasure to work with Dimitry and Veronica they were patient and answered all of my questions
Great service Great service and Klaus always helps me scheduling my service. Klaus has been my service advisor for last 5 years and even after moving to Melbourne FL I still prefer to drive to SF to service my car.
Klaus us always very kind and helpful. He goes above and beyond to help. He deserves recognition for his hard work.
I recommend anyone know to come to. Al Henderson best service ever all the time.
I have had excellent service at Al Hendrickson Toyota and Klaus is experienced, knowledgeable and a pleasure to work with.
Many car options, good conditions and prices, great and nice people, English, Spanish and Portuguese support
Klaus is absolutely one of the best service managers I’ve ever dealt with! Your service center is far above the best of any service center I’ve ever been to! I’m super glad I bought my vehicle at Al Hendrickson and bought the extended warranty
I always take my vehicle to be serviced at Al Hendrickson and I love my service writer Jarrett. He's thorough and always takes care of my vehicle.
Purchasing experience was good. However, didn't even make a 1st payment and the transmission went on the car. Apparently their inspection are not good or you must buy an extended warranty at purchase. Not happy with the situation
Najeeb helped a lot and made buying process so easy and pleasant, fantastic job, appreciate the service and thanks so much
It's my second experience with Toyota and I think that's a good company to make a deal and they really take care of the customer after the purchase. That's why I encourage all my friends and my family to take a look at Toyota Al Hendrickson before make any decision about purchase of car. Thanks specially to Robertson,arc Wood and Yodan. They're very professional. Thanks again Toyota Al Hendrickson.
Very good Excelente costumer service his is very good we the costumer Very good care all costumer
I was very satisfied.Everyone was warm and welcomed me and did everything for me Thank. You tori oda
Men like Ray Gadelkarim are what makes Al Hendrickson an outstanding dealership! You’d think his name was ‘Hendrickson’ the way he goes over and above for your customers.
The lady handling my car not good as others. She initally did not give me discounts like some others, until I showed her price at Ed Morris giving $20.00 discount
Good experience. car was clean and they threw in new mats. financing too long of a wait was my only complaint
I had my car serviced her and I love this dealership and my service tech, Carmelo "Carmine" Armano. He takes care of me and my vehicle. Always keeps me updated and is always kind and courteous. He is an asset to this dealership.
The service and communication was great thank you so so so so so so much.