There is no higher priority to Al Hendrickson Toyota than the health and safety of you, your family and our associates. We have created a company task force, led by our Chief Facilities Director and including our President and senior managers to closely monitor the progression of coronavirus disease (COVID-19). This team will follow the guidance of local, state and national officials, as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).
During this time we are offering:
- 100% Online Buying Process
- Video Walk-Arounds
- Vehicle Delivery to Your Door
- Pick-Up and Delivery for Service & Maintenance
There are currently no major changes to our business or customer contact practices due to COVID-19, but we highly recommend that all sales associates avoid hand to hand contact with each other or with customers such as handshakes etc. Instead, utilize an “elbow bump” or simply waive, smile and explain that you forgo handshaking practices for the protection of the customer etc. We also encourage you to avoid placing yourself in direct contact with customers who may be exhibiting symptoms of COVID -19 such as sneezing, coughing, short of breath or appearing to be overheated or feverish.
The Surgeon General, CDC and WHO are recommending maintaining a safe distance of six feet where possible, but we know that they may not be possible during sales demonstrations and negotiations. Common courtesy and customer experience should not be impacted if we all become creative in our greetings and think about our contact methods in advance. Use common sense and exercise “situational awareness” in your interactions. Most customers will appreciate the care you exercise – and do not hesitate to acknowledge that the unusual level of personal distance is for their comfort and protection in these unusual times. Please know that our company is developing a strategy for more restrictive practices in the event that the current virus epidemic mandates that our sales plan change.
Actions We are Taking Now:
We know how important cleanliness is during these times. To offer you peace of mind and minimize risks, we have increased the cleaning each night, including the walls, windows, window shades, bathrooms, desk and floors.
Throughout the day, we will ask janitorial staff to apply disinfectant that is effective against coronavirus across office interiors including the places where employees and customers have the most physical contact, tables, seats and door handles. We suggest that the exchange of writing utensils (pens/pencils) include wiping such with sanitizer before the exchange when possible and that paperwork be exchanged with care.
Finally, if you become aware of any condition on the premises that you think needs disinfecting or other attention – please notify your manager or the Chief Facilities Manager. We will keep you updated on any changes to our program and with care, we hope that everyone continues to enjoy good heath and prosperity through this unusual event.